I appreciate that the service staff cares to know my name, explain things to me in ways that I can understand, answer my questions, help me evaluate a range of options, and then give me time to choose what I believe is best for me.
I dropped off my car on Sunday afternoon and put the envelope, keys and insurance and registration cards through the slot. Car was a 2016 Enclave bought one year earlier as a CPO that needed LOF, tire rotation and Inspection. No appointment. Vehicle was ready by 11:30 am the next day. Just needed wiper replacements. Picked it up at 2pm.
Hello, thank you so much for letting us know how we did. We're so happy to hear that you had a great experience with us. We truly appreciate your business and hope we can continue to be of service to you in the future. Take care!
Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thanks for highlighting some of our staff who helped make this such a great experience! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
We're glad to hear you found our staff was so knowledgeable and helpful! Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle!
Harry was terrific! I was in the unfortunate circumstance of needing a car after an accident. I visited 7 GM/Chevrolet dealers within a 50 mile radius and this was the only dealership that did not try to take advantage of my need based car purchase. I experienced false advertising, Costco program shuffle, printed false advertising, "stupid woman" car purchaser treatment, and face to face lies. Please call me so that I can share names, dates, dealerships and documentation confirming my experiences. Purchasing a car should not be an exercise in frustration, lie detection, and total mistrust by the buyer. By the way, I was a cash buyer... I see, I like, I write the check. I would hope that these dealerships/sales personnel did not reflect true GM training and customer expectations. Check my profile on Linkdin, I know what how to sell, train personnel and achieve positive results - not just by making the dale, but by creating a great experience for the customer.
Your four star rating has us concerned that there was something more we could have done to make your experience better. If this was the case, please reach out to us at your earliest convenience so we can understand how we can better serve you moving forward. We sincerely value your business and hope to be of service to you again in the future. Take care!
Had new fog lights installed on my Sierra SLE. Had some program issues but when day ran out they were quick to set me up with a loaner car. The next scheduled work day morning they had my truck ready to go. Plus I had window vent visors installed and they did a brake control module recall update as well. Very happy with the upgrades. Great team.