I received a notice for a $39.95 HVAC checkup. When I set up the appointment, I mentioned the coupon/notice. When I arrived, I gave the representative my key but not my notice/coupon. When it came time to pay, I was first charged $110. I said this is not right and I had the coupon with me. He said I will make an adjustment because the technician spent more time that he expected. The adjustment was $40 less (now $70 and not $39.95). I paid but was not happy. I believe a deal is a deal. Because of this I had the needed work done at another location. It turned out the needed work was at a lower cost than quoted by the rep.
Dear Mr. M.:
Our apologies for your recent service experience when you took advantage of our "A/C Special" (sent out via email as described exactly in the promotion below).
This may be a case where the "fine print" should have been larger to avoid any miscommunication, but actual repairs were an additional charge after a discounted diagnosis by one of our GM Certified Trained Technicians was performed. Typically, this is why we request that the coupon is presented at the time of checking in for service so as to avoid any confusion.
Once again we apologize for any inconvenience we may have caused you. Should you like to pursue this matter further, please feel free to contact the Service Manager or Director.
Thank you for your feedback and Happy Driving!
GEOFF PENSKE BUICK GMC
"$39.95 A/C System Evaluation Special
Performance test A/C system, inspect belts and hoses for proper operation, check for A/C leaks, inspect cabin air filter. (Repairs and refrigerant extra.)
Complimentary Multi-Point Vehicle Inspection Report Included!
Keep your beverage cool too, with a free can koozie! (While supplies last.)
Please present coupon at time of service. Offer valid now through 8/31/18. Not valid on previous repairs. See Service Advisor for additional details."
it was fine. the bill was a little high due to the fact tat they send you coupons that they no longer accept for brakes. service did give me a cupon discount but it wasnt as good as the one i was sent in the mail.
Had an appointment for service for a recall on a new vehicle. Appointment was for 10am and I received a call at 9:15am that the car was already finished. Service technician was very nice on phone and in person when I picked up the car.
Very friendly service staff and a seamless experience. Although when I picked up my 2017 Yukon Denali I was a bit disappointed in the oily hand prints on the drivers side interior of my door, console and steering wheel. I was going to take it back to the service department but decided to clean up the areas myself.