Dear Mr. H.,
We apologize for your disappointment regarding service on your 2013 GMC Sierra 3500 HD Dually.
I understand that we were not able to perform a service due to time restraints; however, after speaking to my Truck Center Service Advisor, Devin Snader, you will be returning to have that service completed.
Please contact us if there are any additional needs to address.
Thank you for your feedback!
Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Thanks again for taking the time to leave us this information about your recent visit. Take care!
Dropped off my car the night before and told them what I need done. The next day they gave me a call in the morning and had already worked on my car and gave ma an update on what else may need to be done and how much it would cost. very professional and pleasant on the phone. I have always had a great experience at Penske's and would highly recommend this car dealership to everyone.
after a some what previous installation of front tires; the tires were loosing air...they seem to have fixed the issue while also replaced the valve stems as well...I expected to have pay for the valve stems, & rightly so... No billing needed & they sent me on my way. thank you for all your help...great team work!!!
My appointment was for an inspection on my Buick. It was taken in as soon as I arrived. I was told about and shown something that was needed to be replaced. The part will be ordered and I will be notified when it comes in. Everyone was friendly at Penske's and seemed dedicated to the customer being safe and happy.
Didn't have the best experience my last service. But only want Technicians certified and familiar with my vehicle, working on my vehicle. Plus Service Manager Jeremy has always assisted and helped me with the best service.