Everything was fine. Very courteous and professional. However, if you advertise discounts in local newspapers (i.e., Clipper brochure), the discounts should be honored on the final bill without customers having to specifically ask for them at the time of payment.
Dear Ms. B.,
It was a pleasure speaking with you this morning. I'm happy we were able to answer your questions regarding your recent service visit.
Thank you for your business. We look forward to seeing you again!
GEOFF PENSKE BUICK GMC