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CUSTOMER REVIEWS SUBMITTED ON-LINE
1/3/2012
The service department of this dealership is always very professional. They are courteous when scheduling the appointments and honest about how much services will cost and how long it will take. While waiting for repairs it's like sitting in your living room. Their's free coffee, newspapers and television available. Most of the time I talk to other customers who always seem pleased with their service or the salesman I leased the car from. My decision to buy out the lease on my 2008 Accadia was greatly influenced by the way this dealership treats me when I'm there.
Tom, Morgantown, PA
11/7/2011
We have taken our GM vehicles here for service for over 5 years. But, we just bought our first from them and we had a great experience. We love everyone in service and now feel the same about the sales department. We think very highly of everyone we have dealt with from service to sales and everything in between.
The Pabaums, Reading, PA
11/1/2011
Went to purchase a used car, and was given the best treatment by the manager Victor! He took me through a few different scenarios and price ranges, in the end I ended up with a great car that was within the budget discussed. I also want to mention Mike who definitely made me laugh and helped with my decision. I have been recommending the dealership to anybody looking to buy a car.
Aliosha, Reading, PA
11/1/2011
The best buying experience ever! I would recommend this dealership without hesitation. I have already told my staff they need to check out this dealership,everyone was great!
Mark C., Hamburg, PA 10/31/2011
I have owned my 2011 Terrain for about 1 year and have been very pleased with the prompt and courteous service. Everyone at the dealership is professional and courteous any time I call with a question or to schedule service.
timg, Allentown, PA 10/28/2011
Wonderful customer service from a very knowledgeable sales person. I was browsing in the area for a used vehicle and she was a huge help. I will be coming back to work with her when I decide to purchase.
tjohn626, Reading, PA 10/27/2011
Stopped in to browse, spoke with a young lady, Amber. She was extremely pleasant and very knowledgeablel and will tell my friends to stop in to see her.
kjp922, Reading, PA 10/24/2011
I am a previous customer from the former dealership and some time has passed since I've been to the dealership for a visit. As soon as I walked in, I was greeted by the receptionist (I think Erica?)- she was very friendly and pleasant. Randy, my salesperson, was very helpful in walking me through my purchase and never pushed me into buying. Before I left, Victor introduced himself and offered to answer any other questions I might have had- again, not pushy. Unfortunately, I did not end up buying due to some personal changes, but when I am ready I know right where I'm going. The entire experience made a big impression on me and I will always recommend them when someone needs a car.
lydeb, Reading, PA 10/22/2011
The sales staff was very easy to work with. It was not a "pushy" sale allowing us to look at our options without feeling pressure. The trade in was fair based on the book value. We would definitely recommend them to others.
Firsthsa, Reading, PA 10/21/2011
Outstanding service - had difficult to diagnose problem on my new corvette and Charlie fit me in right away. Jeremy was on top of things and called me every day to give me a status report on finding the problem and repairing. Found a second issue and took care of it as well. Very on top of their game! Great service, knowledgeable and courteous. Highly recommend to anyone.
Chet M., Reading, PA
CUSTOMER LETTER TO GM CEO
January 24, 2011
Dear Sir: (Letter addressed to Daniel F. Akerson, Chairman & CEO, GM Headquarters, Detroit, MI)
This letter is about an experience I had with your Penske dealer in Shillington, Pennsylvania. In keeping with my tradition of over the years buying GM products I took ownership of a new GM Sierra 1500 4WD on 19 February. Almost immediately after drving the Sierra off of the lot I noticed a clunking noise coming from the area of the rear axils. Two days later I returned it to the shop. Today Penske completed the repairs to my satisfaction and the truck was returned to me.
In the process of buying the truck and returning it for the repair I had occasion to have contact with every department at Penske including sales, finance, guest relations, courtesy car drivers, parts, service counter and mechanics. To further assure myself that my mechanical problem was not the subject of a recall I also spoke to your Kaela at the GM Texas customer assistance center (71-911065373). I am sure you will be pleased to know that I found all of the people I had interaction with to be professional, patient, helpful, knowledgeable and most of all polite. It is a pleasure doing business with Penske and General Motors.
Sincerely,
Richard H. Derr | | | |
CUSTOMER SATISFACTION SURVEY COMMENTS
3/21/12
This was the first time I dealt with this dealership and my only regret is that I never stopped here before. Everyone is great and very helpful. They have one great team and I will recommend them to all my family and friends.
Larry Schneck, Quality Roofing Supply Co. Inc., Reading, PA 3/16/12
All personnel who assisted me at Penske Buick were courteous and professional. Special thanks to Victor! U. Zuccarini, Reading, PA
2/23/12
2nd purchase of GMC at Penske since 2010/sales personnel fair,knowledegeable and very thorough/this dealership has a" down home" type of environment from a time long passed i.e. they treat you as a person and not just a number/all personnel are readily available to discuss anything you need from the owner, Geoff; Sales Manager, Victor; Salesman, Randy and their second to none service department where Jeremy treats your car like his own/this dealership is a quality one/hope the new Terrain can come close to the quality and atmosphere demonstrated at Penske GMC. P. Gavala, Shenandoah, PA 2/8/12
The dealership did everything I would expect and beyond. It has been a good experience. R. Barr, Fleetwood, PA
1/19/12
Joy, so far, we just love the new LaCrosse; and our buying experience at Penske was superb! Everyone we dealt with was very friendly and upfront with us, no surprises, no hassles, no haggling. You earned our respect! R. Sproesser, Kutztown, PA
1/19/12
The Sales Manager is one of the reasons we're coming back here for service. Beside his professionalism, he really understands the customers needs! Thank you, Victor! D. Robinson, Reading, PA
1/11/12
From the moment I set foot onto their facility, to the point when the keys to my new Sierra were placed in my hand, I was treated in a most professioinal manner. I would certainly recommend Penske Buick GMC to my family and friends.
L. Matregrano, Schwenksville, PA
1/6/12
Sales Associate and Sales Manager were great, at no time did I feel pressured into purchasing a vehicle immediately. Overall, I would recommend Penske GMC and thier quality vehicles! D. Solvino, Leesport, PA
12/15/11
I actually had a very good experience purchasing this truck. Normally I am put off by sales people, but Mike (Conzaman) understood what I was looking for and delivered. The staff at Penske are friendly and easy to deal with. It's my 2nd purchase with Penske. R. Shebby, Hamburg, PA
12/12/11
The Service Department picked my vehicle up for me as I could not drop it off and make it to work in time. Great convenience to me! M. McElwee, Blandon, PA
12/1/11
We have taken our cars here for service for five years and we just love eveyone we have had contact with. Thank you! J. Baum, Fleetwood, PA
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