My car wipes transmitting motor blew and they scheduled me an appointment for Monday. Due to inclement weather I called back and they squeezed me in the Friday before within 2 hours I was all fixed up.
Our salesman Taylor was wonderful. He answered all of our questions and worked with us to make the deal happen. he was personable, pleasant, friendly and helpful. After the purchase of our new 2017 Buick Envision was completed he spent considerable time going through all of our cars features. He made it such a great experience. We will definitely be coming back in the future.
We had a very good experience! I was looking for a certain color and no one could find a car in that color . They worked with me to paint a car the color I wanted . I am looking forward to getting my car and enjoying for many years .
We purchased the truck new. It came with oil, filter and tire rotation for 24 months/12000 miles we were under the mileage and less than 24 months. This was published on the new vehicle window sticker but they charged us for the service and told my wife that they wouldn’t onner it. We’ll never purchase a vehicle from Penske.
Dear Mr. S.,
Thank you for your feedback. We deeply regret that your service experience wasn't up to your satisfaction. You are correct, your new vehicle did come with free maintenance for 24 months/12,000 miles, however, GM limits the amount of those "free services" during that period to two. Both of those services were already performed (July 28, 2016 and March 21, 2017 consecutively). We apologize for any miscommunication regarding your maintenance service guidelines. Please feel free to contact me personally to discuss this matter further. Or, if you prefer, contact General Motors Customer Service at 800-462-8782.
Looking forward to hearing from you soon!
Guest Relations Manager
GEOFF PENSKE BUICK GMC
Everyone was very helpful and pleasant, not always my experience at other dealerships unfortunately. I am extremely pleased with the service I have received at Geoff Penske Buick since I purchased my Regal.
I showed up without an appointment and was taken care of immediately. My SUV was ready the same day. I had a great experience and would recommend this dealership to anyone. The Service Dept. is great!!
While I had a number of services performed and had a bill higher than I initially anticipated, I'm not dissatisfied at all with the performance of my car, the skill and knowledge of the Penske staff, and their professionalism and warm approach to their customers.
I was having trouble with my battery, I got a jump. I called service they told me to come right in. They diagnosed the problem, I needed a new battery and they took care of me right away. Very Good service. Fast, convenient and I was on my way.