I have never felt so welcomed at a dealership. The people go out of their way to accommodate you. The waiting area is clean and inviting. This is my 3rd Enclave (the first two from another dealer) and this is, by far, the best experience.
Came into the dealership for an oil change and a annoying rattle in the engine compartment. Service tech came out to my truck to hear the rattle and solved the problem in minutes. all other service was completed in a acceptable time and truck was clean when I picked it up.
Dear Mr. M.,
Unfortunately, often vehicle 'noises' do not react on cue as required for diagnosis. However, after having you drive with one of our Master Certified Technicians and singling out the specific noise in question, we were able to resolve the issue immediately and effectively.
Thank you so much for your patience and perseverance in this matter. We hope the complimentary Courtesy Transportation provided to you during the service was of value and look forward to serving your automotive needs again in the future.
Guest Relations Manager
GEOFF PENSKE BUICK GMC