My salesperson, Michael, was a pleasure to work with! Answered all questions, never pressured. John in Finance did a great job getting my truck to an affordable monthly rate.I have already recommended Penske GMC to 2 friends interested in a Yukon.
Car found in new jersey. put money down. car not available even after I was promised to have car by the weekend. week passed and did not hear from dealership. called to find out what was going on and was told they did not hear back from other dealerships. after threatening to write letter to GM, a car was found immediately. feel as though I was taken advantage of because I am a single women. bought the car only because I waited too long and did not want to wait any longer. after all the lack of communication, I was offered dog bowls. really, a $42,000 car and im offered dog bowls which I didn't even receive. will never buy or recommend Geoff Penske to anyone.
Dear Ms. S.,
My apologies for your recent car purchase experience. I've made several attempts (via phone) to reach you and discuss your comments regarding your transaction. What transpired is not indicative of our usual service, so I have a multitude of questions. Please contact me at your earliest convenience so that we can resolve any misunderstandings or miscommunication. We pride ourselves in our exemplary customer service which is evident in our 4.9/5.0 Star Customer Satisfaction Rating. I genuinely care about your opinions and impressions and am eager to intervene.
Looking forward to hearing from you.
Customer Experience Manager
GEOFF PENSKE BUICK GMC
It is always a pleasure to deal with all of the employees I have met at Penske Buick ... the maintenance/body shop technicians, the office personnel, as well as the sales and management staff. The showroom, offices, waiting room, restrooms, snack area, et al are well furnished, extremely clean and well kept.
Your dealership workers are honest, friendly and courteous. If Mike didn't know the answer to a question he quickly went and found the answers. Mike is also a very hard worker believe me we had him working and he always had a smile on his face . Thank You Mike !