Our first dealing with Geoff Penske GMC. We were greeted immediately by Victor. He sent us to Daniel who worked hard to make sure we got the truck we wanted. The dealership really went out of their way to take care of us and give us the best deal on a brand new GMC Canyon. The people at Penske all are very professional and a pleasure to work with. They gave me a good deal on my trade-in. Daniel our salesman spent plenty of time showing the features inside the truck to my wife and I. Glenn was also helpful in going over the extended warranty, tire protection and the Xzilon. Joy Paige made sure we were well taken care of at the dealership. Kudos to everyone at Geoff Penske. Thanks, you made buying a truck easy
Victor and his team are fabulous. They reached out to us and had us come in for a special deal. We were shocked at how helpful and generous they were with the terms of our lease. We wouldn't go anywhere else!!!
Dear Mr. B.,
Thank you for your comments and the opportunity to clarify your "big mix up" . At your request when scheduling your appointment, you took advantage of our Courtesy Transportation Program and reserved a loaner the day of your service. Complimentary loaners are given to customers who choose to leave their vehicles with us for the day in order to complete all necessary service and repairs, giving them the convenience of temporary transportation. Unfortunately, that was the impression your Service Advisor had. Customers who choose to set up a waiting appointment are taken at the time they're scheduled and we make every effort to get them in and out and on their way to enjoy their day! We suggest that you give us the opportunity to take care of your service needs in that manner in the future and we'll make every effort to expedite your visit. As for the car wash, unfortunately, our car washer was attending a funeral the day you were scheduled and in lieu of not being able to wash vehicles, we gave every one of our customers a voucher to use anytime, no service required! If you didn't receive one of these vouchers, please reach out to me and I'll make certain you get one ASAP.
Thank you again for your comments and feedback. We try to make every effort to accommodate our customers needs and look forward to serving you in the future.
Guest Relations Manager
GEOFF PENSKE BUICK GMC